Transfer Agency

**JOB DESCRIPTION** Introductory market language**

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

**Job Summary**

As an Investor Services professional within the Transfer Agency, you will play a key role in handling shareholder and fund promoter queries, sending reports, releasing contract notes, and answering audit queries. You will ensure fast, accurate responses, route complex queries, and coordinate with stakeholders. This role provides an opportunity to build strong relationships with the Transfer Agency Operations Oversight team and to contribute to the delivery of outstanding customer service.

**Responsibilities**:

- Build a strong relationship with the Transfer Agency Operations Oversight team for cooperation and escalation.
- Handle investor service inquiries efficiently.
- Understand client and investor cultures and fund structures.
- Proactively communicate with the Service Delivery Manager for issue resolution.
- Ensure controls meet service standards for investor inquiries.
- Adhere to procedures to mitigate risks and comply with regulations.
- Collaborate with internal managers and JPM Operations for quality service.

**Required qualifications, capabilities and skills**
- Demonstrate experience in the Financial Services/Funds industry (ideally Transfer Agency)
- Bachelors degree
- Working knowledge of Microsoft Office products including Word, Excel Digital Solution tools and Outlook
- Team player, professional and proactive approach to work, positive attitude, remain poised under pressure, client service focus and ability to adapt to change
- Quickly understand technical, procedural and functional information to solve problems and deliver information to investors
- Client centricity with focus on high quality service delivery
- Demonstrate a keen eye for details; look for and mitigate inherent and residual risks
- Be able to work in a multi-cultural environment with virtual teams

**Preferred qualifications, capabilities and skills**
- Systematically gather information, consider complexities, and involve others in problem-solving.
- Anticipate and meet customer needs, enhancing satisfaction and relationships.
- Adapt to fast-changing environments.
- Improve processes, update procedures, and communicate changes while adhering to policies

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.