Billing Operations Representative

16 hours ago

Chennai Tamil Nadu, India Toast Full time

**Job Description**:
Toast Overview:
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast’s growing Billing Operations Team is seeking a motivated professional to serve as the Billing Operations Representative. This is a challenging role that requires problem-solving and action complex Billing transactions. This role will involve significant interaction with customers as well as internal partners including Business Operations, Business Systems, Product, etc. In this role, you will have the opportunity to streamline internal billing processes in collaboration with key stakeholders. In addition, you will contribute to the continuous build-up of a positive customer experience.

Key Responsibilities- Consistently meet strict deadlines related to month-end close- Accurately prepare, post, and deliver customer transactions in accordance to company

policies and processes- Timely responses to steady inbound volume of cases or inquiries- Work cross functionally with various partners to ensure proper billing process is followed

for customers- Collaborate with other teams to identify and implement efficiencies in the billing process.- Ad hoc projects as necessary

Qualifications-
- Extreme attention to detail and meticulous organisation- Strong technical aptitude or are curious with a desire to learn and adapt quickly- Excellent written and verbal communication skills- Confidence prioritising and making time sensitive decisions in a fast-paced environment- Excellent time management and strong sense of urgency- Relentless problem-solver

Job Details

Work Timings: 2pm - 11pm IST (Hybrid)

Bonus Skills:
- Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems- Knowledge of Billing/Accounting practices- Degree in Business, Accounting or Finance a plus

**We are Toasters**

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

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