Epm Mdm L3 Support

We are currently seeking a EPM MDM L3 Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Responsibilities:

- 10 to 12yr overall expereince working in IT industry
- Atleast 5yr to 8yr of hands on experience in mobility MDM L3 team supporting on tools like Microsoft Intune /AirWatch-Workspace ONE/ XenMobile, SOTI, Blackberry Devices, BES (Blackberry Enterprise Server), MaaS360, GOOD etc.
- Provide Enterprise Mobility Management (EMM) administration support for End Users utilizing the EMM Portal
- Meet and manage service agreements with end users through selected ITSM within MDM L3 level agreements.
- Create or Edit EMM Documentation as needed, such as: Mobile device enrollment guides, Help-Desk FAQs and KB Articles.
- Create, submit and provide various EMM reports periodically (Monthly or as needed), such as: Device related reports, User related reports and Policies related reports.
- Support Mobility MDM issues like severity 1 with Server Failure / widespread inability to access server or total loss of functionality & severity 2: Server Problems / Issues affecting some users, involving loss of a specific function
- Support our mobility customers by utilizing the EMM console for Changes, Enhancements and Reporting
- Provide MDM technical guidance regarding technology and proposed upgrades to current and future equipment for customers.
- Knowledge supporting end users using the following Mobile Device Management Products:

- Supporting mobility MDM customer environments on 24x7x365 basis.
- Provide technical guidance regarding technology and Mobility MDM proposed upgrades to current and future equipment for customers.
- Strong customer service skills; interfaces with customers, end users, partners and associates
- Atleast 3yr to 5yr of hands on experience in MDM L2 team supporting on tools like Microsoft Intune, AirWatch/Workspace ONE, XenMobile, BlackBerry UEM, MobileIron, MaaS360 etc.
- Participation in mobility MDM daily operations meeting, ensuring compliance and meet customer expectations for your respective sites.
- Troubleshoot Mobility MDM tasks, trouleshoot the MDM issues and escalate to the L3 MDM team accordingly.
- Enforce the customer MDM troubleshooting and resolution in quick time.
- Supporting mobility MDM customer environments on 24x7x365 basis.

Desired Skills:

- MDM Tools: Microsoft Intune /SOTI / Airwatch-Workspace ONE/ XenMobile, MaaS360, GOOD, BES etc.
- Hands on expereince on Mobile Platform: iOS, Android, Mac OS, Win 10
- Experience in TLM/Telecom Lifecycle Management in Fixed and Wireless Services, Inventory Management, Procurement & Provisioning, Invoice Management and experience on Telecom Expense Management using NexTem, Tangoe or other tools.
- Should be supporting on Intune/SCCM/MECM for new customer and actively support Deployment, Patching using Intune. Should be strong in new technologies as AI, AutoPilot etc. and be prepared to handle any new opportunity in new NTT customers while growing internally, while training on Azure, Microsoft 365 Fundamentals: Microsoft 365 Certified: Endpoint Administrator Associate. Keep training and practising

Minimum Requirements:

- Good documentation skills
- Good verbal and written skills.
- Capable of effective communication
- Customer/Client facing skills
- Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course.

Minimum Education:

- Graduation Engineering degree

Minimum Certifications or Professional Credentials:

- Desirable Certifications in - MDM Tools Microsoft Intune /Airwatch-Workspace ONE/ XenMobile or MCSE / Microsoft Exchange Server certifications

**About NTT DATA