Customer Support Associate

7 days ago

Ahmedabad Gujarat, India World Goods Marketplace WOGOM Full time

**Key Responsibilities**:

- ** Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction.
- ** Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate information and support.
- ** Documentation**: Accurately document customer interactions and maintain records of customer issues and resolutions.
- ** Feedback**: Gather and report customer feedback to help improve our products, services, and processes.
- ** Collaboration**: Work closely with other departments, such as Sales and Technical Support, to resolve complex issues and enhance the overall customer experience.
- ** Follow-Up**: Ensure all follow-up actions are completed and verify that customers are satisfied with the resolution provided.
- ** Continuous Improvement**: Participate in training and development opportunities to improve skills and stay updated on company policies and product changes.

**Qualifications**:

- ** Education**: High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
- ** Experience**: Previous experience in a customer service or support role is preferred, but not required.
- ** Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support software and tools.
- Ability to handle stressful situations and manage multiple tasks simultaneously.
- Positive attitude and strong interpersonal skills.

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