Executive Customer Connect

2 weeks ago


Mumbai, India Mcaffeine Full time

**Job Position - **Executive Customer Connect**

**Location - Mumbai**

**PEP TECHNOLOGIES PRIVATE LIMITED**

B1 401 Kanakia Boomerang, Chandivali, Andheri (E), Mumbai 400072|

**Customer - Connect**

**_KRA_**

Answer inbound calls and callback unattended/missed calls or call attempts

Emphasis on customer satisfaction/delight

Document customer interactions according to standard operating procedures

Follow up customer calls where necessary

Provide accurate, valid, and complete information by using the right methods/tools

Dealing with customer queries+issues and churning out an easy-to-follow solution

Responding to queries in a timely and professional manner

Take the extra mile to engage customers

Establishing a positive rapport with customers

**_Skills_**

Ability to handle stressful situations appropriately

Knowledge of customer service practices and principles

Excellent organizational and time management skills

Ability to work with other team members in a close manner

Sense of Ownership and sound judgment capabilities

**_Requirements_**

Active listening, verbal and written communication skills

Basic knowledge of MS-Office

Customer orientation and ability to adapt/respond to different types of characters

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)



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