
Executive Customer Connect
2 weeks ago
**Job Position - **Executive Customer Connect**
**Location - Mumbai**
**PEP TECHNOLOGIES PRIVATE LIMITED**
B1 401 Kanakia Boomerang, Chandivali, Andheri (E), Mumbai 400072|
**Customer - Connect**
**_KRA_**
Answer inbound calls and callback unattended/missed calls or call attempts
Emphasis on customer satisfaction/delight
Document customer interactions according to standard operating procedures
Follow up customer calls where necessary
Provide accurate, valid, and complete information by using the right methods/tools
Dealing with customer queries+issues and churning out an easy-to-follow solution
Responding to queries in a timely and professional manner
Take the extra mile to engage customers
Establishing a positive rapport with customers
**_Skills_**
Ability to handle stressful situations appropriately
Knowledge of customer service practices and principles
Excellent organizational and time management skills
Ability to work with other team members in a close manner
Sense of Ownership and sound judgment capabilities
**_Requirements_**
Active listening, verbal and written communication skills
Basic knowledge of MS-Office
Customer orientation and ability to adapt/respond to different types of characters
**Salary**: ₹300,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 1 year (preferred)
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