Customer Service Officer

2 days ago


Salt Lake Kolkata West Bengal, India GTECH WEB SOLUTIONS PVT LTD Full time

**Handling clients On Call (mandatory)**:

- **Understand the company’s products and services in-depth to effectively assist clients globally.**:

- **Provided them with technical support (On Call & Remote Desk)**by diagnosing the Issue
- Analyze client needs and provide appropriate solutions and assistance.
- Address and resolve client queries efficiently.
- Provide **Technical Support For Software By Diagnosing The Issue.**:

- **Troubleshooting Technical Issues.**:

- **Solving Software Faults by coordinating with Software Developers**.

**Working Days: Monday - Saturday, 11 AM - 7 PM**

Pay: ₹16,000.00 - ₹21,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What's your last CTC?

**Experience**:

- Customer relationship management: 2 years (preferred)
- Customer support: 2 years (required)
- Technical support: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (required)
- Bengali (required)

Work Location: In person



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