Customer Service Officer
3 days ago
**Handling clients On Call (mandatory)**:
- **Understand the company’s products and services in-depth to effectively assist clients globally.**:
- **Provided them with technical support (On Call & Remote Desk)**by diagnosing the Issue
- Analyze client needs and provide appropriate solutions and assistance.
- Address and resolve client queries efficiently.
- Provide **Technical Support For Software By Diagnosing The Issue.**:
- **Troubleshooting Technical Issues.**:
- **Solving Software Faults by coordinating with Software Developers**.
**Working Days: Monday - Saturday, 11 AM - 7 PM**
Pay: ₹16,000.00 - ₹21,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What's your last CTC?
**Experience**:
- Customer relationship management: 2 years (preferred)
- Customer support: 2 years (required)
- Technical support: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (required)
- Bengali (required)
Work Location: In person
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