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Customer Service Officer

2 weeks ago

Salt Lake Kolkata West Bengal, India Bharat Matrimony.com Ltd Full time

**Department**

**Bharat Matrimony**

**Job Title**

**Service Executive / Telecaller**

**Role**

**Customer Service Executive / Tellecaller**

**About Us**

**Department Overview**

**Bharat Matrimony** is India’s leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

**Role Overview**

The **Telesales & Service Associate** of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various over phone, explain them the product & features and deliver value to the customers.

**Key Responsibilities**
- Responsible for making outbound calls and regular follow up on leads assigned.
- Explaining the product features in detail and how to use the packages.
- Strictly adhere to the process requirements.
- Selling membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
- Understand the customer requirements, encourage them to upgrade/ renew the matrimony packages.
- Address all the issues/grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.

**Skills and Competencies**
- Business Knowledge Process Knowledge
- Product Knowledge
- Language Skills English / Regional Language
- Customer orientation
- Telemarketing / Selling Skills
- Basic computer skills MS Excel, Word

**Education and Experience**

Graduate with minimum 6months-1 year experience in Sales or Customer engagement in BPO/Telesales/Telemarketing/Outbound Tellecalling/Concept Selling etc domain

**Job Location**

Kolkata

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹11,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Sales: 1 year (required)

**Language**:

- Bengali (required)
- Hindi (required)

**Speak with the employer**

+91-XXXXXXXXXX