Customer Care Executive

1 week ago

Noida Uttar Pradesh, India 10x Growth Accelerator Full time

About Us:
Ienergizer is a leading BPO located in the vibrant Sector 60 of Noida, specializing in providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.

**Job Description**:
As a Customer Service Executive for the Go Magenta process, you will manage both chat and voice interactions, ensuring that customer queries are handled efficiently and effectively.

Key Responsibilities:

- Handle customer inquiries and issues primarily through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring high levels of customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

**Salary**:

- CTC: ₹40,000 - ₹45,000 per month

**Requirements**:

- **Education**: Graduates preferred; undergraduates with relevant experience are also considered.
- **Experience**: Minimum of 6 months in a BPO, blended, or chat support role.
- **Skills**:

- Excellent written and verbal communication skills.
- Ability to work graveyard shifts.
- **Availability**: Immediate joiners preferred.

Working Conditions:

- **Schedule**: 5 days working with 2 rotational days off each week.
- **Shifts**: Graveyard shifts only.

Additional Information:

- Note: No cab facilities or meal provisions available.

Interview Details:

- **Time**: Between 3:00 PM - 8:00 PM

Why Join Us?
- Engage with a dynamic and supportive team in the US telecom sector.
- Develop your skills in a blended customer service role.
- Work in a competitive environment that values efficiency and customer satisfaction.

Pay: ₹40,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- US shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 1 year (required)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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