Associate - People & Culture

Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.

Zafin is backed by significant financial partners committed to accelerating the company’s growth and fuelling our continued innovation. Our clients benefit from our 60 ecosystem partners and over 500 talented employees spread across 13 global offices. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.

Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ.

What is the opportunity?

As part of People & Culture, you will be a core team member of HR Shared Services, which includes playing a vital role in ensuring the smooth and efficient delivery of HR services to our organization. Your primary responsibility will be to provide exceptional support and guidance to employees and managers through various channels, primarily through our case management system. Your expertise and proactive approach will contribute to the success of our HR Shared Services team. As this role requires engagement with employees, you play a role in contributing to elevating the employee experience at Zafin including on-the-ground engagement and support for employees locally.

Location: Chennai

What will you do?
- Respond timely and accurately to employee and manager inquiries with exception customer services, via case management platform (primary channel) and other avenues as they arise. Inquiries may be related to HR policies, procedures
- Assist and help employees adopt self-service HR tools, such as company portals, HRIS platforms, inquiries support to empower them to access and manage their own HR information
- Take ownership of inquiries for an exceptional experience from start to finish
- Support maintaining efficient use of systems and tools used by P&C Shared services (e.g., HRIS, case management system, knowledge management platforms like SharePoint), including but not limited to: Employee Data Management,Leave Management, Governance, Risk, Compliance related needs.
- Collaborate across P&C to action, streamline, optimize HR processes, such as employee onboarding, offboarding, performance management, benefits administration, etc.
- Support preparation of regular reports and analytics to support decision-making processes
- Support company and P&C audits and assist in the implementation of corrective actions, if necessary
- Actively participate in process improvement initiatives within the team

What do I need to succeed?

Must have:

- Bachelor's degree in Human Resources, Business Administration, or related field (or Equivalent Experience)
- 3-5 years of experience in an HR Shared Services role or a similar HR support function
- Strong knowledge of HR policies, procedures,Operations and practices
- Proficiency in using HR systems and tools, including HRIS, payroll, and employee self-service portals
- Strong attention to detail and accuracy in data management and documentation
- Excellent communication skills, both written and verbal, with the ability to communicate complex information clearly and effectively
- Ability to handle sensitive and confidential information with discretion
- Proficiency in MS Office suite (Word, Excel, PowerPoint, SharePoint)

What's in it for you?

If you work with us, we expect you’ll show the spirit, drive, and intellect that makes you great. We offer a challenging, team-oriented work environment, competitive remuneration and benefits, and excellent opportunities for professional and personal growth. If you believe you are up for the challenge, please apply.