People & Culture Operations Specialist

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty. 

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value. 

What is the opportunity? 

As part of People & Culture, you will be a core team member of HR Shared Services, which includes playing a vital role in ensuring the smooth and efficient delivery of HR services to our organization. Your primary responsibility will be to provide exceptional support and guidance to employees and managers through various channels, primarily through our case management system. Your expertise and proactive approach will contribute to the success of our HR Shared Services team. As this role requires engagement with employees, you play a role in contributing to elevating the employee experience at Zafin including on-the-ground engagement and support for employees locally.

What will you do? 

• Respond timely and accurately to employee and manager inquiries with exception customer services, via case management platform (primary channel) and other avenues as they arise. Inquiries may be related to HR policies, procedures
• Assist and help employees adopt self-service HR tools, such as company portals, HRIS platforms, inquiries support to empower them to access and manage their own HR information
• Take ownership of inquiries for an exceptional experience from start to finish
• Support maintaining efficient use of systems and tools used by P&C Shared services (e.g., HRIS, case management system, knowledge management platforms like SharePoint), including but not limited to: Employee Data Management,Leave Management, Governance, Risk, Compliance related needs
• Collaborate across P&C to action, streamline, optimize HR processes, such as employee onboarding, offboarding, performance management, benefits administration, etc
• Support preparation of regular reports and analytics to support decision-making processes
• Support company and P&C audits and assist in the implementation of corrective actions, if necessary
• Actively participate in process improvement initiatives within the team
• Support Talent Acquisition function by Preparing India-based offers letters, BGV for India-based candidates

What do you need to succeed?

• Bachelor's degree in Human Resources, Business Administration, or related field (or Equivalent Experience)
• 3-5 years of experience in an HR Shared Services role or a similar HR support function
• Strong knowledge of HR policies, procedures, Operations and practices
• Proficiency in using HR systems and tools, including HRIS, payroll, and employee self-service portals
• Strong attention to detail and accuracy in data management and documentation
• Excellent communication skills, both written and verbal, with the ability to communicate complex information clearly and effectively
• Ability to handle sensitive and confidential information with discretion
• Proficiency in MS Office suite (Word, Excel, PowerPoint, SharePoint)

What's in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: 

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.