CRM Executive

**Job Summary**:
**Key Responsibilities**:

- **Customer Engagement & Retention**:

- Develop and execute CRM strategies to engage and retain customers through personalized communication.
- Manage customer loyalty programs, ensuring customers remain active and engaged with the brand.
- Identify opportunities for upselling, cross-selling, and repeat purchases.
- **Database Management**:

- Maintain and update the customer database to ensure accuracy and segmentation for targeted campaigns.
- Analyze customer data to identify purchasing patterns and preferences for creating personalized experiences.
- **Communication Campaigns**:

- Develop personalized messages to enhance the customer experience and boost engagement.
- **Customer Feedback & Support**:

- Handle customer feedback and inquiries to ensure timely resolution and customer satisfaction.
- Monitor customer reviews and address concerns to maintain a positive brand image.

**Required Skills & Qualifications**:

- Bachelor’s degree in Marketing, Business Administration, or related field.
- 2+ years of experience in CRM or customer engagement roles, preferably in the retail or luxury sector.
- Strong understanding of customer data, segmentation, and personalization.
- Excellent communication and interpersonal skills.
- Experience with CRM tools (e.g., Salesforce, Zoho CRM, HubSpot)

Here's a **CRM Executive Job Description** tailored specifically for a **jewelry business**. Let me know if you'd like any adjustments or if you'd prefer this in a document format.

**Job Title**: CRM Executive - Jewelry Business

**Location**: [Your Location]
**Department**: Marketing / Customer Relations
**Reporting To**: CRM Manager / Marketing Head

**Job Summary**:
**Key Responsibilities**:

- **Customer Engagement & Retention**:

- Develop and execute CRM strategies to engage and retain customers through personalized communication.
- Manage customer loyalty programs, ensuring customers remain active and engaged with the brand.
- Identify opportunities for upselling, cross-selling, and repeat purchases.
- **Database Management**:

- Maintain and update the customer database to ensure accuracy and segmentation for targeted campaigns.
- Analyze customer data to identify purchasing patterns and preferences for creating personalized experiences.
- **Communication Campaigns**:

- Develop personalized messages to enhance the customer experience and boost engagement.
- **Customer Feedback & Support**:

- Handle customer feedback and inquiries to ensure timely resolution and customer satisfaction.
- Monitor customer reviews and address concerns to maintain a positive brand image.
- **Performance Analysis**:

- Track the effectiveness of CRM campaigns and report on key metrics such as customer retention, satisfaction, and lifetime value.
- Use data insights to refine and improve future campaigns.
- **Collaboration**:

- Work closely with marketing, sales, and store teams to ensure consistent customer communication.
- Support the digital marketing team in executing social media and online engagement initiatives.

**Required Skills & Qualifications**:

- Bachelor’s degree in Marketing, Business Administration, or related field.
- 2+ years of experience in CRM or customer engagement roles, preferably in the retail or luxury sector.
- Strong understanding of customer data, segmentation, and personalization.
- Excellent communication and interpersonal skills.
- Experience with CRM tools (e.g., Salesforce, Zoho CRM, HubSpot).
- Knowledge of the jewelry market and customer preferences is a plus.
- Analytical mindset with a passion for data-driven decision-making.

**Key Competencies**:

- Customer-centric mindset
- Attention to detail
- Strong organizational skills
- Ability to work in a fast-paced environment
- Creative problem-solving
- Knowledge of luxury retail trends

**Age
- 35 not more**

Pay: ₹45,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person