Customer Retention

2 weeks ago

Anna Nagar Chennai Tamil Nadu, India Link-K Insurance TPA Private Limited Full time

**Greeting From Link-K Insurance TPA Pvt Ltd**

We are hiring **Customer Retention & Insurance Liaison** for our Chennai Corporate office**.**

**Job Role**:Customer Retention & Insurance Liaison

**Industry**:TPA/Health Insurance

**Location**:Chennai, Tamil Nadu

**Experience**: 3 to 5 Years

**Qualification**:Graduate in any discipline

**Roles & Responsibilities**:

- Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams
- Build and maintain strong relationships with insurance companies and their various offices.
- Coordinate for policies, data and endorsements.
- Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.
- Taking up resolution of claims pending for payment requiring underwriting office interference.
- Coordinate with other teams for logical closure of claims associated with insurers approvals.
- Periodical visits to underwriting offices, track meeting outcome and report.
- Attend agent meets wherever retail business is allocated
- Attend periodical meetings called for by insurers to represent the company
- Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries
- Build strong relationship with brokers and corporate clients.
- Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.
- Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.
- Team management of corporate relationship/client servicing executives in the region.

**Important Note**:
**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

**Experience**:

- TPA/Health Insurance: 3 years (required)

Work Location: In person

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