Customer Support Executive

7 days ago

Anna Nagar West Chennai Tamil Nadu, India Good insurance brokers pvt ltd Full time

**Position: CRE / Sr. CRE / Team Lead**

**Channel - Motor Vertical / Business Support - Retention (Corporate Office)**

Ø Coordinating with Business Partners and retaining the business in motor vertical in assigned state / Region / Territory - (**PAN INDIA)**.

Ø Regular follow up with Business Partners / Agents for renewal and business Retention.

Ø Increasing the Business partner count from the shared data bank.

Ø Should have worked in motor insurance **Renewal process, Quote preparation, Policy issuance**. **(Private Cars, Two Wheelers, GCV, LCV, SCV, MCV, HCV, etc.,)**

Ø Handle Business Partners inquiries, resolve complaints, and educate clients on Motor policies and benefits.

Ø **Client Relationship Management**: This involves regular communication with our Existing and New clients to understand their needs and ensure satisfaction.

Ø **Understanding client needs**: Assessing and identifying client needs to tailor product offerings and provide personalized solutions.

Ø **Responding to inquirie**s: Promptly addressing business partners inquiries and requests, providing clear and concise information.

Ø **Resolving complaints**:Resolving business partners, complaints and issues in a timely and professional manner.

Ø **Backend Support to Managers**: Identifying opportunities and coordinating with sales manager for revenue increase

Ø **Developing retention strategies**: Implementing strategies to retain existing clients and build partners and service loyalty.

Ø **Understanding market trends**: Conducting market research to stay informed about industry trends and competitor offerings.

Ø Working knowledge in Ms Excel and Ms Word

Ø **English, Hindi (Speak)**

**Preferred immediate Joiners**

Regards
Hiring Team

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (required)

Work Location: In person

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