Customer Relationship Executive

2 days ago

Krishnaswamy Nagar Tamil Nadu, India Fabrico Cleaning Solutions Full time

Job Description: Customer Relationship Executive

Position Overview:
As a Customer Relationship Executive, you will be responsible for building and maintaining strong relationships with our customers. Your primary goal will be to ensure customer satisfaction, retention, and loyalty through proactive communication and personalized assistance.

Key Responsibilities:

- Respond promptly and efficiently to customer inquiries, requests, and concerns, demonstrating empathy and understanding.
- Provide personalized assistance and guidance to customers based on their specific needs and preferences.
- Educate customers about our products, services, and promotions, highlighting features and benefits that meet their requirements.
- Address and resolve customer complaints or issues in a timely and satisfactory manner, striving to exceed their expectations.
- Identify opportunities to upsell or cross-sell additional products or services to existing customers, maximizing revenue potential.
- Conduct customer satisfaction surveys and gather feedback to identify areas for improvement and enhance the overall customer experience.
- Maintain accurate and up-to-date customer records, including interactions, preferences, and feedback, in the CRM system.
- Collaborate closely with other teams, such as sales, marketing, and operations, to ensure a seamless customer journey and consistent brand experience.
- Meet or exceed customer retention and satisfaction targets set by the company, contributing to the achievement of business goals.

Qualifications and Skills:

- Bachelor's degree in business administration, marketing, or related field preferred.
- Proven experience in customer service, relationship management, or a similar role.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong problem-solving abilities and a proactive attitude towards addressing customer needs.
- Proficiency in using CRM software and other customer management tools.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Sales or retention experience is a plus.
- Empathy, patience, and resilience in handling challenging customer situations.
- Positive attitude, enthusiasm, and a passion for delivering exceptional customer experiences.

Join our team as a Customer Relationship Executive and play a key role in fostering long-term relationships with our valued customers. Your efforts will contribute to our continued success and growth as a customer-focused organization.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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