Customer Relationship Executive
11 hours ago
**Job Title**: Customer Relationship Executive (CRE)
**Experience**: 6 Months - 1 Year
**Industry**: IT / Technology
**Location**: Madurai
**Job Summary**:
**Key Responsibilities**:
- Serve as the primary point of contact for assigned clients, addressing their queries and providing timely solutions
- Understand client requirements related to IT products and services, and coordinate with technical teams for smooth delivery
- Maintain and update customer records, ensuring accurate documentation of all interactions
- Follow up on client requests, orders, and feedback to enhance customer experience
- Assist in onboarding new clients and providing product/service demonstrations
- Collaborate with sales and technical teams to resolve customer issues and escalate when necessary
- Monitor customer satisfaction and suggest improvements to enhance client relationships
- Prepare reports on customer feedback, service issues, and resolutions
- Stay informed about the latest IT products, services, and industry trends to better assist clients
**Qualifications**:
- Bachelor’s degree in any discipline (preferably IT, Computer Science, or related fields)
- 6 months to 1 year of experience in customer relationship management or client servicing in the IT industry
- Good understanding of IT products, software, and services
- Strong communication and interpersonal skills
- Problem-solving attitude with the ability to handle client concerns effectively
- Proficiency in CRM software and MS Office tools
- Ability to work independently as well as part of a team
- Customer-centric mindset with strong organizational skills
**Benefits**:
- Competitive salary and incentives
- Training and professional development opportunities
- Friendly and supportive work environment
- Opportunity to grow within the IT domain
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
**Speak with the employer**
+91 9566434440
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