CRM Executive

4 days ago

Baner Pune Maharashtra, India Supreme Universal Full time

**Key Responsibilities**:
**CRM Strategy & Management**:
Develop and implement effective CRM strategies to enhance customer retention and satisfaction.

Manage and optimize the CRM system (e.g., Salesforce, HubSpot) to track and manage customer data and interactions.

Ensure customer information is accurately captured and updated within the CRM system.

**Lead Management & Nurturing**:
Monitor and manage leads through the sales pipeline, ensuring timely follow-ups and conversions.

Collaborate with the sales team to develop strategies to engage and convert leads into sales.

Provide insights on lead quality, conversion rates, and potential opportunities for improvement.

**Customer Communication & Support**:
Respond to customer queries and concerns in a timely and professional manner, ensuring a high level of customer service.

**Reporting & Data Analysis**:
Regularly monitor, analyze, and report on CRM data to identify trends, areas for improvement, and opportunities to enhance customer engagement.

Prepare monthly, quarterly, and annual CRM performance reports for senior management.

Use CRM data to create targeted campaigns for customer retention, referral generation, and customer satisfaction improvement.

**Collaboration & Coordination**:
Work closely with the sales, marketing, and customer service teams to ensure seamless communication and a consistent customer experience across all touchpoints.

Assist in training and onboarding new team members on CRM processes and tools.

**Customer Retention & Engagement**:
Develop strategies for customer retention and long-term relationship building, such as loyalty programs or exclusive offers.

Track and monitor customer feedback, addressing any complaints or concerns and ensuring timely resolution.

**Process Improvement**:
Continuously evaluate CRM processes and identify areas for improvement or automation.

Stay updated on the latest CRM technologies, trends, and best practices within the real estate industry.

**Required Qualifications**:
Minimum of 3 years of experience in CRM management, preferably in the real estate industry.

Proficiency with CRM software (e.g. Zoho, ERP, etc.)

Strong understanding of lead management and customer lifecycle in real estate.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Analytical mindset with the ability to generate actionable insights from data.

Experience in customer service, sales, or marketing is a plus.

Knowledge of real estate sales cycles and marketing strategies is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8446783478

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