Customer Care Executive

4 days ago

Amravati, India Skyway Book1Trip LLP Full time

**Customer Support Executive - Skyway Book1Trip LLP**

**Key Responsibilities**:

- Assist customers with booking, cancellations, and modifications of travel services.
- Address complaints and escalate issues to the appropriate teams when necessary.
- Provide detailed product information and resolve payment-related queries.
- Maintain accurate customer records and feedback in the CRM system.
- Collaborate with internal teams to enhance customer satisfaction.

**Requirements**:

- Excellent communication skills in English and local languages.
- Prior experience in customer service (travel industry preferred).
- Proficiency in CRM software and MS Office tools.
- Ability to multitask and resolve issues under pressure.
- A customer-focused mindset with problem-solving skills.

**Benefits**:

- Competitive salary with performance incentives.
- Opportunities for growth within the company.
- Supportive work environment.

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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