Expert Customer Care Specialist

3 days ago

amravati, India beBeeCustomerService Full time

Full-Time Customer Service RepresentativeWe are seeking a highly skilled and experienced customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to clients through calls, emails, and chats.Responsibilities:* Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.* Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.* Maintain a deep understanding of products or services to answer customer queries and provide appropriate recommendations accurately.* Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.* Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.* Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.* Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.* Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.* Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.Requirements:* Customer support, customer satisfaction, and customer experience skills.* Excellent problem-solving and analytical skills.* Ability to multitask and prioritize workload in a fast-paced environment.* Experience with CRM systems and contact center technologies.* Excellent verbal and written communication skills.* Ability to work independently and remotely.* A bachelor's degree or higher in a related field is preferred.* Experience in a customer service or contact center environment is preferred.Working Hours:Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

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