Customer Service Executive

6 days ago


Noida Uttar Pradesh, India CareerCraft Company Full time

**Eligibility**:

- Education: Undergraduate/Graduate/Postgraduate (UG freshers not eligible)
- Experience: 0-3 years in a customer service role

**Key Responsibilities**:

- Handle customer queries and concerns via voice calls (North America process)
- Provide accurate information and resolve issues in a professional manner
- Ensure customer satisfaction through effective communication
- Work in rotational shifts as per business requirements

**Requirements**:

- Excellent spoken English and communication skills
- Customer service experience preferred (freshers with Grad/PG can apply)
- Willingness to work in rotational shifts

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Voice Process ( Customer Service): 1 year (preferred)
- Customer Interaction, Process Adherence: 1 year (preferred)
- International Voice/Customer Service Process: 1 year (preferred)
- Documentation, E-commerce Knowledge: 1 year (preferred)
- Soft Skills, Time Management: 1 year (preferred)
- Team Collaboration, Learning Agility, Multi Tasking: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person


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