Field Collection Agent

3 days ago

Kothrud Pune Maharashtra, India AEIPL Full time

**Job Title: Field Collection Agent (Field Associate Role)**

**Department: Collections**

**Reporting To: Accounts Manager**

**Job Type: Full-Time**

**Position Summary**:
**Key Responsibilities**:

- Make outbound field visits to clients to collect payment on past due accounts.
- Negotiate payment arrangements and settlements within authorized limits.
- Maintain accurate and timely records of all collection activities in compliance with company policies.
- Provide exceptional customer service while handling sensitive financial discussions.
- Resolve customer disputes professionally and escalate unresolved issues appropriately.
- Ensure all collection efforts comply with federal, state, and local collections laws and regulations.
- Generate and submit monthly collection reports and update relevant accounting records.
- Maintain confidentiality of client’s information at all times.
- Meet or exceed monthly collection targets and KPIs.
- Support the team with administrative tasks and other collection-related duties as assigned.

**Qualifications**:

- Associate’s or Bachelor’s degree in Business Administration, Finance, or a related field.
- 2 to 3 years of experience in collections, preferably in a field-based role.
- Strong knowledge of collections regulations and best practices.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and handle high-stress situations calmly and professionally.
- Proficiency in Microsoft Office and familiarity with collections/accounting software.

**Valid driver’s license and willingness to travel extensively within assigned territory.**

**Preferred Skills**:

- Experience with B2B and B2C collections.
- Fluency in multiple languages is a plus.
- Background in conflict resolution or customer service.

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is Your Current Salary ?
- what will be your Notice Period
- Do you have your Own Two Wheeler

**Education**:

- Bachelor's (preferred)

**Experience**:

- Bill Collection: 2 years (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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