Collections Representative
15 hours ago
**Responsibilities**
- Negotiate payment plans and settlements with debtors.
- Maintain accurate records of all collections activities.
- Provide regular reports to management on collections progress.
- Work closely with other departments to resolve any issues related to debt recovery.
- Follow up on overdue accounts and ensure timely payments.
- Identify and escalate complex cases to management as needed.
- Monitor and track payment arrangements to ensure compliance.
- Stay updated on relevant laws and regulations related to debt recovery.
- Prepare and send out demand letters and other collections correspondence.
- Collaborate with legal team on cases requiring legal action.
- Provide exceptional customer service to debtors and clients.
- Meet or exceed monthly collections targets.
**Requirements**:
- Proven experience as a Debt Recovery Agent or similar role.
- Strong knowledge of debt collection laws and regulations.
- Excellent communication and negotiation skills.
- High school diploma or equivalent; additional qualifications in finance or related field is a plus.
- Customer service-oriented mindset.
- Ability to handle multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to adapt to changing priorities and work environments.
- Excellent written and verbal communication skills.
- Ability to build and maintain positive relationships with debtors and clients.
Pay: ₹15,000.00 - ₹42,039.83 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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