Front Office, Front Office Executive

**Job Title: Executive - FO Function: Front Office Location: Lonavala Primary Purpose Ensures the satisfaction of guests throughout their stay at the hotel by responding efficiently to their inquiries and offering advice and information as requested Major skills and accountabilities of position (4-6 major accountabilities) 1. Should have proficiency in...

Front office executives should be able to handle a variety of tasks in an intense, ever-changing environment. They should also be able to focus on guest needs, remain calm and courteous, and be highly responsible and reliable. As a Front Office Executive, you will be the first point of contact for our guests and play a crucial role in delivering an...

**1. Should welcome guests on arrival and ensure smooth check in and check out process as per company standards. 2. Should address guest queries on rooms, food, local attractions and current promotional activities. 3. Should be able to maximize room occupancy and use up-selling techniques to promote hotel services and facilities. 4. Comply with Hotel...

**1. Should processes reservation by mail, telephone, telex, cable, fax or central reservation systems referral. 2. Should have knowledge on type of rooms, rates, their location, layout and all packages plans 3. Should know credit policy of the hotel and how to code each reservation. 4. Should create and maintain reservation records by date of arrival and...

**Job Title: Guest Relation Executive - FO Function: Front Office Location: Lonavala Primary Purpose To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. Major skills and...

Provide outstanding services and ensure customer satisfaction. Address customer concerns and complaints promptly and professionally. Respond to customer needs and requests in a timely manner. Answer phone switchboards and transfer calls and take messages. Manage incoming and outgoing mails and faxes. Post charges to customers and handle card and cash...

Job Summary:Responsible for managing front desk operations, guest check-in / check-out, reservations handling and ensuring excellent eco-friendly hospitality experience at the resort.Key Responsibilities:Manage front office team, guest services & reception operations.Handle reservations, room allocation, guest check-in & check-out.Ensure guest queries,...

Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. - Scheduling and confirming appointments, meetings, and events. - Welcoming and assisting visitors in a friendly and professional manner. - Handling basic inquiries and sorting mail. - Copying, scanning, and filing...

anage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients'...

**Job Description**: Job Title: Guest Relation Executive - FO Function: Front Office Location: Lonavala Primary Purpose To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and...