Guest Relationship Executive

2 weeks ago

KPHB Colony Hyderabad Telangana, India Ferty9 Fertility Center Full time

To remain well-groomed as per company policy.

Handling telephonic inquiries of the patients and keeping a record of the same.

Booking new and follow-up appointments of the patients online and directly

Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.

Greeting and welcoming the patients/guests/consultants both voice and face-to-face.

Assisting patients to filling the registration form and then registering patients

Scheduling appointments of the patients in a way that helps in minimizing patient waiting time in the system.

Managing the patients waiting time in peak hours

Managing the clinic ambiance and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)

Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
- Ensure patient records are updated and maintained in compliance with privacy and regulations.
- Provide information about hospital services, facilities, and policies to patients and visitors.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Collaborate with medical and administrative staff to ensure smooth operations.
- Resolve patient queries or issues promptly and escalate as needed.
- Maintain confidentiality of patient information
- Uphold the highest standards of customer service and professionalism Guest Relations Executive

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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