Channel Sales Support Administrator

Are you looking for an exciting Channel Sales Support Administrator role within a fast-paced working environment?

If so, this is an excellent opportunity to utilise your communication skills and join the friendly Channel Sales Support team working from our HQ in Harrow, London.

The job role requires an enthusiastic, detail oriented individual working in the Channel Sales Support Department. The role involves providing high quality sales support to our Managed Print Solution (PaperCut) Dealer Channel and Channel Partner Managers, located in the UK, Turkey, Central and Western Europe and any other iTS regions.

**Responsibilities**:

- Quoting Customers/Resellers.
- Training new Resellers to generate their own quotations via the Pricing Wizard.
- Sales Process Support.
- Order Process Support.
- Answering incoming dealer sales calls when the given Dealer Manager is unavailable.
- Helping with basic sales queries or taking messages where the request is more complex.
- Testing card readers (_full training will be given_)
- Assisting Partner Sales and Presales to grow the account base and increase partner acquisition.
- Developing and maintaining strong working relationships with the back-office team and external partners.
- General Administration.

**Required Skills and Experience**:

- Fluency in English is a must, any additional languages are highly desireable.
- Team player but with the ability to work independently.
- Effective listening and problem-solving skills.
- Must have good organisational, written and oral communication skills.
- Initiative and the desire to improve constantly.
- Ability to value work and processes and suggest improvements where necessary.
- An active interest in IT and technology.
- Previous customer care experience.
- Some technical knowledge would be advantageous but is not essential as on-going training will be provided.

**Desirable Skills**:

- Advanced Microsoft Office skills.
- Understanding of sales support.

**In return we offer**:

- Competitive Salary (depending on experience).
- Extensive support and training.
- Company laptop.
- 20 days annual leave (gradually increasing to 30 days after completing 3 full years at iTS).
- Access to company contributory pension scheme after successfully passing probation.
- Access to company life policy scheme while you are in employment with iTS after successfully passing probation.
- Working within a friendly and environmental office space.
- Superb promotion and career development prospects.

**About the iTS Group**:
We are an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.

Established for over 35years, iTS offers PaperCut (MF, NG, Hive and Pocket), Princity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. iTS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.

With offices in France, Germany, Spain, the Netherlands (iTS Benelux), Serbia and India iTS provides support in most European languages including English, French, Spanish, Catalan, German, Polish, Dutch, Serbian, Croatian and Turkish. We think globally but act locally with a deep understanding of each region we serve.

iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in our Quality Management Systems (AMS) and Information Security Management Systems.

**Company Values and Culture**

**iTS is three things**:
Customer Focused
We respect that our company’s future is built on supporting our customers to the highest possible standard. We go the extra mile to ensure that customers have what they require and that their needs are being met. We are always conscious that our customers have choice and strive to be their first port of call when the need for our solutions arises.

Flexible & Loyal
The time, energy and money invested in supporting our customers, developing our products and serving the company is undertaken with long term relationships in mind in the hope that the flexibility and loyalty we demonstrate today is rewarded in the future.

An International Team with a Family Spirit
We are an approachable international team with humble roots. We aim to provide a great place to work, where people feel valued and appreciated and inspired to be the best they can be. We reward people for their hard work and strive to retain talent within the company. We always aim to achieve results and celebrate them when we do.

**iTS is not**:
Arrogant

Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.

**Additional Information**:

- Our company culture is to be open and friendly and there is a b