Operation Executive

1 week ago


Bengaluru Karnataka, India CaterNinja Full time

Role Overview:
As an Operations Executive at CaterNinja, you’ll be the backbone of day-to-day execution — owning the city processes, managing city on ground teams, and ensuring smooth coordination from kitchen to client. This role requires a blend of field and in-office planning.

Key Responsibilities:

- Oversee end-to-end catering operations — from kitchen coordination to last-mile delivery
- Manage and mentor a team of field captains, delivery staff, and on-site supervisors
- Track daily order execution, troubleshoot real-time issues, and ensure service standards are met
- Implement and improve SOPs for dispatch, setup, hygiene, and post-event feedback
- Conduct field visits to monitor service quality, staff performance, and client satisfaction
- Manage warehouse and procurement for inventory and equipment readiness
- Coordinate with Sales, Kitchen, and Client Servicing teams for seamless planning
- Monitor KPIs (delivery time, setup accuracy, complaints) and initiate process fixes
- Help drive cost-efficiency and optimize resource allocation
- Maintain strong relationships with vendor partners and kitchen staff

What We're Looking For:

- Strong communication and team leadership skills
- Problem-solver who thrives under pressure and gets things done
- Comfortable with early mornings, late nights, and being on the move
- Excel/Google Sheets knowledge; bonus if familiar with ops tools or dashboards
- High ownership mindset and startup hustle

Why CaterNinja?
- Work directly with founders & shape operations from the ground up
- A dynamic role that mixes field execution with backend control
- Fast growth, steep learning, and real impact every single day
- Culture of action, speed, and continuous improvement

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person


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