Customer Support Executive

7 days ago

Remote, India POSGuru Private Limited Full time

**About the Role**:
POSGuru Private Limited is looking for an experienced and empathetic **Customer Support Executive** to handle our UK-based clients. This is a **full night shift, work-from-home role**, ideal for someone with excellent communication skills and a **neutral or UK-accented English**. You will be responsible for **order management, resolving customer queries, and handling escalations** with professionalism and patience.

**Key Responsibilities**:

- Handle order-related queries, product issues, and complaints efficiently
- Stay calm and professional while managing difficult or irate customers
- Record and track customer interactions using internal systems
- Provide accurate and timely information, ensuring high customer satisfaction
- Coordinate with internal teams to resolve customer concerns promptly
- Maintain detailed logs and reports for each customer interaction

**Required Skills & Qualifications**:

- Minimum **2 years of experience** in a voice support role (preferably for UK or international clients)
- **Excellent communication skills in English** with UK or neutral accent
- Strong listening skills and a customer-first attitude
- Ability to handle pressure and professionally manage difficult conversations
- Basic computer skills and familiarity with support software/tools
- Highly **empathetic, patient, and solution-oriented**

**Job Details & Perks**:

- **Full Night Shift** (aligned with UK business hours)
- **All necessary gadgets & laptop will be provided** by the company
- Long-term opportunity with a growing, customer-centric company
- Performance-based incentives and growth opportunities
- Those with prior UK voice process experience
- Immediate joiners or those available to join within a week

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Evening shift

Work Location: Remote

**Speak with the employer**
+91 09840896853

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