Client Accounts Spec Swiftre Global Ops

**About Swiss Re**

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.

**About the role**:
SwiftRe is an efficient web-based platform providing mid-market and facultative business to our clients. It is an easy to use and efficient online risk placement, claims and accounting channel for clients. This position includes handling a client portfolio with detailed operational focus, steering parameters from post-bind experience and supporting process and system development.

The role comprises, but not limited to, the following elements:

- Being a role model on own expertise area and deliver outstanding performance consistently.
- Core portfolio comprises of Single Fac risks via SwiftRe Platform and Fac Facilities via Fac Portal
- Focusing on optimal automation to drive business growth and delivering differentiated experience to our clients with a direct impact on business growth, internally and externally.
- Keen eye for detail, base decision making on data analytics.
- End to end process of handling portfolio and creating client delight - Monitoring of outstanding statements, overall cash flow management and critical issues needed towards delivering business-sensitive operational results - with undiluted focus on Ease of Doing Business.
- Ensuring that clients submit timely and quality data as per contractually agreements, subsequent analysis & uploading of insurance data into the system.
- On exceptional need basis, supporting our clients in administering their contracts and processing statements on behalf of clients in SwiftRe portal.
- Coordination of technical and financial accounting issues with diverse market accounting teams in various Swiss Re Units and regions.
- Providing client administration and support regarding tools, processes and record management.
- Training the clients on a regular basis to update their knowledge on SwiftRe’s accounting and payments processes.
- Find opportunities for simplification, support process improvements and system enhancement. Collaboration on regular basis for sustainable implementation of client processes.
- Participation in User Acceptance Testing and reporting out of user summary as required.
- Implementing Operations strategy in alignment with our mandates of fulfilling Data Quality, Governance and Risk Management requirements.
- Support global automation and client differentiation initiatives.

**Key Competencies**:
**Operational and Strategic competence**: Understands the underlying business dynamics and pro-actively improves processes and bring ups need for support towards delivering business-sensitive operational results.

**Focus on automation and process improvement**: Is able to find opportunities to collaborate, understand and improve the processes within the team while being a part of the cross-functional value chain and is able to analyze, implement and deliver such improvements. Focus on upcoming technological changes and automation including development of next phase of SwiftRe suite.

**Taking initiative/decision making**: Ability to make decisions within a very dynamic business environment, demonstrates a methodical/rational thought process and takes initiative in finding solutions.

**Commercial Demeanor and Big Picture thinking**: Possesses understanding of the organization’s vision, mission and strategy of Commercial Culture. Demonstrates a clear commitment towards steering business outcomes according to Divisional priorities.

**About the team**:
The makeup of the team includes 10-11niche Operations Experts fully responsible for all back-office processes and some front-end processes of SwiftRe suite landscape. In line with our strategy, the team is expanding its efforts onto newer Solutions and is expected to rise in volume and complexity.

**About You**:

- Excellent Interpersonal & communication skills. Proficient knowledge of European or Asian languages would be an advantage.
- Minimum Bachelor/Master's in Finance, Accounting or related fields. Insurance/Fin