Servicenow Administrator

Job Function: Business IT Why SoftwareONE?:
**About SoftwareONE**:
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. This includes to help with the design and implementation of the whole technological strategy, being a trustful partner by purchasing the optimal software and cloud solution and managing and optimising the software inventory.

We are 400 Tech Experts in 11 countries. We build and operate the systems that run SoftwareONE. We deliver 24/7 support through diffent time zones and work in a hybrid Multi-Cloud environment (AWS, Azure, On-DCs). The whole BIT team is leading the SoftwareONE's internal transformation by rethinking traditional IT and business operations, while driving innovation and productivity for its thousand's employees worldwide.

**ServiceNow Administrator**

Employment type : Full time | location: Gurgaon/ India

The role:
ServiceNow software releases by delivering configuration tasks and features.

The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.
- Perform day-to-day administration of the ServiceNow system & Performs routine maintenance to include performance monitoring and error identification/ remediation.
- Collaborate with end users to resolve support issues and fulfill requests within ServiceNow.
- Collaborate with business users to build requested items using workflows to manage processes from the business to the fulfillment teams to deliver value.
- Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood as they are resolved.
- Other projects and duties as assigned.
- Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
- Configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal).
- Configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
- Work with stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
- Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management,Project Portfolio Management, and Self-Service Portal.
- Effectively analyze and problem solving skills.
- Collaborate effectively to develop solutions and handle general updates and configuration changes/requests.
- Identify system deficiencies and recommend solutions.
- Create and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshooting.
- Comply with organizational ITIL and ITSM standards.

What we need to see from you:
Knowledge, Skills & Abilities
- 3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier

ServiceNow production environment including the delegation of groups, modification of CMS, workflows,

business rules, UI actions, UI policies, ACLs,
- Understanding of Service Management processes
- Strong working knowledge of ServiceNow components including as Service Catalog,

Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc
- Strong knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into

production
- Knowledge of ServiceNow Scripting/Coding Experience a plus
- Familiarity with Service Oriented architecture and web services integration (SOAP, WSDL, REST) a plus
- Excellent analytical and creative problem-solving skills
- Capable of dealing with and managing conflict
- Able to work effectively in an environment with many competing and high priority demands

Certifications Preferred
- ServiceNow System Administration
- ServiceNow Advanced System Administration