ServiceNow Analyst

Egon Zehnder​

Egon Zehnder ) is trusted partner to many of the world's most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We bring together vast industry expertise and diverse insight to form the world's preeminent leadership advisory firm.​

The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We work with both disruptors and the disrupted client base across all industries.​

Knowledge Centre India (KCI)​

Knowledge Center India (KCI), is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.​

Your Journey at Egon Zehnder Starts Here

At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value.

Who we are

We are part of Digital-IT team established 16 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe.

Requirements

Job Summary

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

·       CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

·       Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions 
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1.  Over 5+ years of working experience  in ServiceNow

2.  3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

3.  Solid understanding of Configuration Management practices and principles

4.  Experience implementing ServiceNow Service Mapping

5.  ITIL foundations certification preferred

6.  Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

7.  Effectively working under accelerated deadlines and working independently to complete objectives

8.  Experience working in a team-oriented, collaborative environment with good interpersonal skill

9.  Ability to translate business requirements into technical specifications and design.

10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision

11. Intelligent, motivated, and competitive with a "roll-up-the-sleeves" and "get the job done" attitude

12. Ability to manage multiple simultaneous tasks within an open and interactive environment

Benefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you

Benefits Highlights:

• 5 Days working in a Fast-paced work environment.
• Work directly with the senior management team
• Reward and Recognition
• Employee friendly policies
• Personal development and training
• Health Benefits, Accident Insurance

Potential Growth for you

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your manager who will act as your career coach and guide you in your career goals and aspirations.

Location

The position is based at Egon Zehnder's KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32

EZ Commitment to Diversity & Inclusion

Egon Zehnder aims for a diverse workplace and strives to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.