ServiceNow Developer
6 days ago
Job Title: ServiceNow Developer (5+ Years Experience)
Location: Gurugram, India (Offshore)
Work Hours: 8:00 AM to 5:30 PM IST
Employment Type: Full Time
Position Overview
We are looking for a highly skilled ServiceNow Developer with 5+ years of hands-on experience, especially in integrations, Customer Service Management (CSM), HR Service Delivery (HRSD), or Financial Services Operations (FSO). This role requires a strong foundation in ServiceNow platform development, including scripting, customizations, and integration work, with a key focus on scalable and secure implementations.
Key Responsibilities
- Design and Develop Integrations using REST APIs, ServiceNow Spokes, and other industry-standard methodologies.
- Work on custom integrations between ServiceNow and third-party platforms and tools.
- Configure and customize the ServiceNow platform, including creation and modification of Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer.
- Deliver solutions across one or more of the following modules:
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Financial Services Operations (FSO)
- Maintain and enhance core ITSM functionalities as needed.
- Troubleshoot and resolve issues related to integrations and platform customizations.
- Collaborate with cross-functional teams including business analysts, project managers, and platform owners.
- Stay current with new features and best practices in ServiceNow development and integration.
Required Qualifications
- Minimum 5 years of experience as a ServiceNow Developer.
- Hands-on experience with ServiceNow Integrations – REST, SOAP, IntegrationHub, Spokes, etc.
- Strong understanding of ServiceNow ITSM module and platform architecture.
- Proven experience in at least one of the following modules:
- CSM (Customer Service Management)
- HRSD (HR Service Delivery)
- FSO (Financial Services Operations)
- Proficient in JavaScript and ServiceNow development best practices.
- Experience with Flow Designer, Scripted REST APIs, and custom applications.
- Strong problem-solving and analytical skills.
Preferred Qualifications
- ServiceNow certifications (e.g., CSA, CIS – CSM, HRSD, or IntegrationHub).
- Experience working in offshore delivery models and collaborating with global teams.
- Familiarity with Agile methodologies and working in a sprint-based development cycle.
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