ServiceNow Developer

6 days ago

Gurgaon, Haryana, India Cozzera Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title: ServiceNow Developer (5+ Years Experience)

Location: Gurugram, India (Offshore)

Work Hours: 8:00 AM to 5:30 PM IST

Employment Type: Full Time

Position Overview

We are looking for a highly skilled ServiceNow Developer with 5+ years of hands-on experience, especially in integrations, Customer Service Management (CSM), HR Service Delivery (HRSD), or Financial Services Operations (FSO). This role requires a strong foundation in ServiceNow platform development, including scripting, customizations, and integration work, with a key focus on scalable and secure implementations.

Key Responsibilities

  • Design and Develop Integrations using REST APIs, ServiceNow Spokes, and other industry-standard methodologies.
  • Work on custom integrations between ServiceNow and third-party platforms and tools.
  • Configure and customize the ServiceNow platform, including creation and modification of Business Rules, Client Scripts, UI Policies, Workflows, and Flow Designer.
  • Deliver solutions across one or more of the following modules:
  • Customer Service Management (CSM)
  • HR Service Delivery (HRSD)
  • Financial Services Operations (FSO)
  • Maintain and enhance core ITSM functionalities as needed.
  • Troubleshoot and resolve issues related to integrations and platform customizations.
  • Collaborate with cross-functional teams including business analysts, project managers, and platform owners.
  • Stay current with new features and best practices in ServiceNow development and integration.

Required Qualifications

  • Minimum 5 years of experience as a ServiceNow Developer.
  • Hands-on experience with ServiceNow Integrations – REST, SOAP, IntegrationHub, Spokes, etc.
  • Strong understanding of ServiceNow ITSM module and platform architecture.
  • Proven experience in at least one of the following modules:
  • CSM (Customer Service Management)
  • HRSD (HR Service Delivery)
  • FSO (Financial Services Operations)
  • Proficient in JavaScript and ServiceNow development best practices.
  • Experience with Flow Designer, Scripted REST APIs, and custom applications.
  • Strong problem-solving and analytical skills.

Preferred Qualifications

  • ServiceNow certifications (e.g., CSA, CIS – CSM, HRSD, or IntegrationHub).
  • Experience working in offshore delivery models and collaborating with global teams.
  • Familiarity with Agile methodologies and working in a sprint-based development cycle.

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