
Servicenow Developer
1 day ago
Job Title: ServiceNow Developer
Location: Gurugram, Haryana
Experience Level: 5 years
Employment Type: Full-time
We are seeking a highly skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have deep expertise in ServiceNow development and administration, strong knowledge of ITIL processes, and hands-on experience with CMDB and process consulting. This role involves advanced troubleshooting, platform optimization, and collaboration with cross-functional teams to ensure seamless service delivery and platform stability.
Key Responsibilities:
- Provide support for ServiceNow platform issues, including root cause analysis and permanent fixes.
- Develop and maintain custom applications, workflows, and integrations within ServiceNow.
- Collaborate with process consultants to align platform capabilities with ITIL best practices.
- Manage and optimize ensuring data integrity and alignment with configuration management processes.
- Lead technical discussions and provide guidance.
- Work closely with project managers to support ServiceNow-related project deliverables.
- Perform impact analysis and implement changes following change management protocols.
- Monitor platform performance and implement proactive measures to ensure high availability.
- Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.
Required Skills & Qualifications:
- Proven experience in ServiceNow development and administration (minimum 4 years).
- Strong understanding of ITSM and ITIL frameworks.
- Hands-on experience with CMDB design, implementation, and maintenance.
- Experience in process consulting and aligning technical solutions with business processes.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
- Excellent troubleshooting and analytical skills.
- Strong communication and stakeholder management abilities.
- ServiceNow certifications (CSA,CAD, ITSM, etc.) are highly desirable.
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