CRM

2 weeks ago

Panchkula, India Lasting Software Pvt ltd Full time

**Responsibilities**:

- **Customer Relationship Management**:

- Act as a primary point of contact for all customer queries and complaints.
- Build and maintain strong relationships with dealers, distributors, and direct clients.
- Ensure timely resolution of customer issues related to orders, delivery, or product queries.
- **Order Management**:

- Coordinate with sales and dispatch teams to ensure timely and accurate order processing.
- Track order status and proactively inform clients about delivery timelines or delays.
- Maintain complete records of customer orders and communications.
- **After-Sales Support**:

- Follow up with customers post-delivery for feedback and satisfaction.
- Handle complaints regarding breakage, replacement, or mismatch of tiles professionally.
- Ensure service levels are maintained and customers are retained long-term.
- **Coordination & Communication**:

- Coordinate with internal departments like production, accounts, and logistics for smooth operations.
- Communicate product updates, schemes, or new launches to clients.
- **Data Management & Reporting**:

- Maintain CRM software or Excel records for client data, interactions, and follow-ups.
- Prepare regular reports on customer feedback, complaint resolution time, and client retention.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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