CRM Executive

2 days ago

Panchkula, Haryana, India Associated Biopharma Pvt. Ltd. Full time ₹ 2,10,096 - ₹ 4,20,192 per year

Extensive experience in Pardot (or other marketing automation platform) and Salesforce
• Ability to demonstrate expertise in optimizing email marketing effort deliverability and click through behaviour
• Ability to create lead generation and conversion rate optimisation strategies
• Experience in managing marketing contact data and data management strategy
• Consistently applies GDPR with regards to all email marketing and data management activity
• User experience focus
• Good ability to use data to create stories that clearly explain marketing activity performance and user behaviour trends
• Able to explain technical and analytical information with clarity to senior managers and colleagues with clarity
• Understands and is driven by the relationship between marketing effort and revenue generation
• Proficient user of WordPress CMS
• Experience managing third party suppliers

Main Job Resposibilities

  • Collecting and analyzing customer data
  • Using CRM systems to manage relationships
  • Developing new ways to meet customers' needs
  • Handling customer complaints
  • Overseeing the interactions between customers and key team members, such as Customer Service Representatives
  • Creating and executing retention campaigns
  • Developing marketing campaigns to attract new customers
  • Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,158.81 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off

Experience:

  • total work: 3 years (Required)

Work Location: In person

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