
CRM Executive
4 hours ago
Extensive experience in Pardot (or other marketing automation platform) and Salesforce
• Ability to demonstrate expertise in optimizing email marketing effort deliverability and click through behaviour
• Ability to create lead generation and conversion rate optimisation strategies
• Experience in managing marketing contact data and data management strategy
• Consistently applies GDPR with regards to all email marketing and data management activity
• User experience focus
• Good ability to use data to create stories that clearly explain marketing activity performance and user behaviour trends
• Able to explain technical and analytical information with clarity to senior managers and colleagues with clarity
• Understands and is driven by the relationship between marketing effort and revenue generation
• Proficient user of WordPress CMS
• Experience managing third party suppliers
Main Job Resposibilities
- Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers' needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Developing marketing campaigns to attract new customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
Job Types: Full-time, Permanent
Pay: ₹20, ₹35,158.81 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
Experience:
- total work: 3 years (Required)
Work Location: In person
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