Customer Care Executive

1 week ago

Noida Uttar Pradesh, India Speed Global Solutions Full time

Job Title: Customer Care Executive
Location: H169, Sec.63 Noida (201301)
Company: Speed Global Solutions
Department: Customer Service

Typing Speed -30 WPM
Salary
- 30K to 35K in hand

Job Overview:
Key Responsibilities:
Customer Support:
Act as the first point of contact for customers and provide support through phone.
Address inquiries related to logistics services, delivery schedules, shipment tracking, and status updates.
Resolve complaints and issues in a timely and professional manner, ensuring customer satisfaction.
Order Management:
Monitor and manage order status, delivery timelines, and ensure accurate documentation.
Coordinate with warehouses, transportation, and third-party logistics providers to ensure timely deliveries.
Assist customers with the return and exchange process if required.
Communication:
Effectively communicate shipment details, delays, and any logístical issues to customers, keeping them informed at every stage of the process.
Coordinate internally with the logistics, sales, and operations teams to ensure seamless service delivery.

Qualifications & Skills:
**Education**:
A bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
Graduation is mandatory.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule

Schedule:

- Night shift
- US shift
- Weekend availability

Supplemental Pay:

- Joining bonus
- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 18/03/2025

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