Customer Support Executive
3 days ago
We are looking for **Customer Service Support Executives** to assist users of our jewellery software by handling queries, guiding them on software usage, and ensuring a smooth experience.
**Responsibilities**:
- Assist users in understanding and using the jewellery software.
- Troubleshoot minor technical issues and escalate complex ones.
- Maintain detailed logs of interactions and follow-ups.
- Provide demos or training to new users when needed.
- Work closely with internal teams to resolve issues quickly.
- Collect and report user feedback for continuous improvement.
**Requirements**:
- 1 to 2 years of experience in customer support or a similar role.
- **Fluency in Hindi and Marathi is mandatory.**:
- **English communication is preferred but not mandatory.**:
- Basic understanding of ERP or CRM software’s.
- Patience, empathy, and customer-first attitude.
- Immediate joiners will be given priority.
Pay: ₹15,000.00 - ₹16,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Work from home
Schedule:
- Day shift
- Morning shift
Application Question(s):
- What is your current salary (per month)?
- What is your expected salary (per month)?
**Experience**:
- Customer support: 1 year (required)
Work Location: In person
Expected Start Date: 02/05/2025
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