Customer Support Executive

5 days ago

Nagpur Maharashtra, India Thinkersteps Technologies Pvt Ltd Full time

We are looking for **Customer Service Support Executives** to assist users of our jewellery software by handling queries, guiding them on software usage, and ensuring a smooth experience.

**Responsibilities**:

- Assist users in understanding and using the jewellery software.
- Troubleshoot minor technical issues and escalate complex ones.
- Maintain detailed logs of interactions and follow-ups.
- Provide demos or training to new users when needed.
- Work closely with internal teams to resolve issues quickly.
- Collect and report user feedback for continuous improvement.

**Requirements**:

- 1 to 2 years of experience in customer support or a similar role.
- **Fluency in Hindi and Marathi is mandatory.**:

- **English communication is preferred but not mandatory.**:

- Basic understanding of ERP or CRM software’s.
- Patience, empathy, and customer-first attitude.
- Immediate joiners will be given priority.

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Morning shift

Application Question(s):

- What is your current salary (per month)?
- What is your expected salary (per month)?

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

Expected Start Date: 02/05/2025

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