Executive - Customer Support

5 days ago

Nagpur, India Valethi Technologies Full time

**Job Information**:
Industry
- IT Services

Work Experience
- 4-5 years

City
- Nagpur

State/Province
- Maharashtra

Country
- India

Zip/Postal Code
- 440002

**About us**:
CREATORS OF BETTER BUSINESS OPERATIONS

We help companies remove process chaos and fast-track business outcomes. We have been helping small to mid-sized and enterprise companies across industries from distribution and manufacturing to consumer goods and health care to achieve greater process efficiency, intelligent and faster decision-making and agility to respond to competitive pressures and transform customer experiences.

Key Responsibilities:

- Manage day to day support requests and tickets received via Zendesk ensuring all SLA obligations are met regarding response and resolution times
- Provide timely and effective technical support to our global user base
- Work closely with the Global Customer Support Manager to ensure that customer service goals and objectives are met for the region
- Diagnose and resolve complex technical issues, including software bugs and system configuration issues
- Escalate product issues to the Global Customer Support Manager as per standard SLA
- Monitor and report on customer satisfaction metrics, identifying opportunities for improvement
- Stay up-to-date with new product features and technical updates as needed
- Participate in the development and implementation of new policies, procedures, and training programs to ensure consistent delivery of high-quality customer support

**Requirements**:
Qualifications:

- 3+ years of experience in technical customer support
- Strong understanding of cloud-based marketing execution platforms and related technologies
- Experience with customer service software and ticket management systems
- Excellent communication and interpersonal skills,
- Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues
- Ability to work independently and as part of a team

**Benefits**:

- This is Jr Executive, who would work with Customer Support Manager (L1) in UK shift.

  • Customer Support Executive

    2 weeks ago

    Nagpur, Maharashtra, India GoodFaith Pharma IMPEX Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Us :- GoodFaith PHARMA IMPEX is a leading pharmaceutical company that values customer satisfaction and strives to deliver exceptional service. We are looking for a Customer support Executive to join our team and help us achieve our customer - centric goals.Job Summary:- We are seeking a highly motivated and customer focused individual to join our...

  • Urgent: Customer Support Executive

    2 weeks ago

    Nagpur, India UPHILL HR Services Full time

    Role Description This is a full-time on-site role for a Customer Support Executive, located in Worli. The Customer Support Executive will handle day-to-day customer interactions, providing excellent customer service, addressing inquiries, and resolving issues. Responsibilities also include offering technical support, managing online support requests, and...

  • Customer Support Executive

    2 weeks ago

    Nagpur, India Webmilez Infotech Private Limited Full time

    Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is support and services. So we are looking for the Customer Support Executive who has a major...

  • Customer Support Executive

    3 weeks ago

    Nagpur, Maharashtra, India Lisa manpower Full time

    Job Title - Customer support Executive Process - DU Telecom - Voice Process Customer Service Role Upselling - OB Location - Airoli Salary - 20k - 23k Additional Perks - Attractive incentives Travel allowance cab facility Experience required - freshers and experienced can apply Fresher Salary - 16400 ...

  • Customer Support Executive

    3 days ago

    Nagpur, India Avestan technologies Full time

    Job Title: Customer support executive - Domestic and International Skills: English Excellent Communication Skills for International and Hindi Excellent Communication Skill for Domestic Requirement: UG/Graduate/PG Shifts: Rotational shifts for 9hrs Pickup and Drop Facility Available Fresher And Experience both can apply Male Female Both can...

  • Customer Support Executive

    1 day ago

    Nagpur, Maharashtra, India Sath Strategic Services pvt. ltd. Full time ₹ 1,44,000 - ₹ 1,56,000 per year

    *Profile- Customer Support Executive*_*(Chat Process)*_Location- Mihan, NagpurSalary- 13k Fixed*FRESHER CAN APPLY HERE*Pickup and drop services provided by companySkills- Execllent Communication in ENGLISH, TypingGender- Both can apply here*Contact on HR Rutuja*Job Types: Full-time, FresherPay: ₹12, ₹13,000.00 per month

  • Customer Servive Associate bengali

    2 weeks ago

    Nagpur, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** Designation: Customer Service Associate (Bengali Process) Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Bengali...

  • Customer Support Executive

    2 weeks ago

    Nagpur, Maharashtra, India GoodFaith Pharma IMPEX Full time

    **About Us**: - ** GoodFaith PHARMA IMPEX is a leading pharmaceutical company that values customer satisfaction and strives to deliver exceptional service. We are looking for a Customer support Executive to join our team and help us achieve our customer - centric goals. **Job Summary: - **We are seeking a highly motivated and customer focused individual...

  • Remote Customer Support Executive

    1 week ago

    Nagpur, India Fotovilla Full time

    We are looking for an energetic Remote Customer support executive to help us to delight the customer by solving their queries at Fotovilla. **Qualifications and Skills**: - Brief knowledge of the field of E-Commerce. - Excellent communication skills. - Should know English & Hindi. - Self-starter, broad thinker, strategic planner, and methodical...

  • Customer Support Executive

    1 day ago

    Nagpur, Maharashtra, India Infitech Human Resources Service Pvt. Ltd. Full time ₹ 30,000 - ₹ 4,50,000 per year

    FULL JOB DESCRIPTIONJob Location : PUNE, Maharashtra.Job Summary : We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should have prior experience handling international calls (UK/US process) and excellent communication skills.Key Responsibilities:Serve as the first point of...