Customer Relations Executive
2 days ago
**Responsibilities**:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for the team.
- Good hold on English - Speaking, Listening & Writing. With multi country accents.
- Comfortable with video recordings, video calls and representable in front of our international customers for support purpose.
- Very good level of patience which is important as sometimes one can get angry on customers.
- Responsible of his work. Making sure all the customer queries are resolved on time with high satisfaction rate.
- Should be smart enough to find opportunities from support queries and converting them into business.
- Should be able to come up with new and innovative ways to automate & improve support function. Should be doing new experiments always.
- Should heavily use tools & technologies
- Can scale into Marketing, Customer Success or Sales moving forward.
- Hunger for learning & growth
- Can actively participate in team discussion and provide valuable inputs wherever it’s relevant.
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