Customer Relationship Executive

3 days ago


Dum Dum Kolkata West Bengal, India Matrix Interior Full time

**Your profile**
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.

**Preferred skills and qualifications**
- Prior experience managing a team of customer service representatives.
- Proficiency in CRM software, such as Salesforce or Hubspot.
- Soft skills such as patience, adaptability, and empathy.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Marketing: 2 years (required)

Work Location: In person

Expected Start Date: 01/03/2025



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