Client Relationship Executive

1 week ago

Remote, India Hello Parent Full time

_**About HelloParent**_

The company's prominent journey and distinguished future is greatly pioneered by our founder Mr Atul Lakhotia, a DCE alumnus, who has previously held worked with top tech organisations like Cisco, EXL etc. Also, the company is backed by prominent marquee investors like Amit Lakhotia who is running his own startup Park+

As we grow stronger, we are looking for curious and passionate folks who would love to shape the way HelloParent as a product is designed for parents and school users. Staying updated about his child is a problem faced by almost every parent and keeping a track of fee payments is a headache for every school owner. It should be amazing to build an experience which these users swear by.
- **Job Description (Business Operation)**_

v Lead customer training sessions to empower our clients to achieve their goals.

v Provide personalized support to customers and resolve any roadblocks they may encounter.

v Build strong relationships with clients through regular check-ins and proactive problem-solving.

v Escalate technical challenges to the technical team and ensure timely resolution.

v Ensure seamless payment processes and manage follow-ups with ease.

v Drive greater adoption and success of our app by understanding and fulfilling the evolving needs of customers.

v Stay ahead of the game by staying updated on the latest industry trends and requirements.

v Unleash your creativity by designing captivating visuals that bring smiles to the customer’s face.
- **Must Have**_
- 1. Excellent communication skills and the confidence to engage with clients at all levels._
- 2. A natural ability to quickly learn and adapt to new technologies._
- 3. Strong proficiency in Excel and other relevant tools._
- 4. Knowledge of Canva or similar design tools is a plus._
- 5. Proven problem-solving skills and a passion for delivering solutions._
- **Good to have**_

2. Experience working in a startup

3. Laptop

Pay: From ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: Remote

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