Front Office

3 days ago

Lonavala Pune Maharashtra, India Kaivalyadhama Shriman Madhava Yoga Mandir Samiti Full time

**Department**: Front Office / Administration

**Location**: Kaivalyadhama, Lonavala

**Overview**:
We are looking for a dynamic and customer-focused professional to manage bookings, front desk operations, and compliance processes. The role involves ensuring a smooth participant/guest experience, coordinating with internal departments, and providing administrative and promotional support.

**Key Responsibilities**:

- Manage bookings, inquiries, changes & cancellations; coordinate with departments for seamless guest experience.
- Handle C-Form processing & compliance for foreign guests (data collection, submission, record maintenance).
- Front desk operations - greeting visitors, answering calls, scheduling OPD/appointments, managing correspondence & records.
- Support promotions - update participant lists, send information/promotional messages & weekly group photos.
- Administrative support - filing, data entry, office supplies, meeting & travel arrangements.
- Issue gate passes, maintain logs & coordinate with security.
- Provide accurate information, resolve issues, and ensure excellent participant/guest service.

**Qualifications & Skills**:

- Graduate/Post Graduate in Hospitality/Administration preferred.
- 2+ Experience in front office, bookings or customer service.
- Strong communication, organizational & problem-solving skills.
- Knowledge of MS Office & booking systems; C-Form/FRRO process (added advantage).

**Competencies**: Customer service focus, attention to detail, compliance awareness, multitasking, teamwork.

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