Front Office Manager
2 days ago
Job role: Front Desk Manager (FDM)
Duration: Full time
Department: Front Office
In short, however, the major responsibilities of the front office manager include reviewing the final draft of the night audit, a daily review of the financial accounting procedures at the front desk and other guest service areas during the previous 24-hour period and an analysis of operating results; operating and monitoring the reservation system; developing and operating an effective communication system with front office staff and other department directors; supervising daily registrations and checkouts; overseeing and developing employees; establishing in-house sales programs at the front desk; preparing budgets and cost-control systems; forecasting room sales; and maintaining business relationships with regular corporate and community leaders.
Job Responsibilities:
- Ensure hassle free CI/CO, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc.
- Inform the customers about hostel policies, local information, nearby things to do, etc.
- Work with FDE/FDA to carry out smooth operations
- Ensure highest standard of cleanliness in sync with the HK team
- Resolve day to day guest requests & complaints
- Record all financial transactions on a timely basis and as per companys prescribed SOPs (record expenses, invoices, etc.)
- Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless absolutely required)
Requirements and Skills:
- Educational background: Hospitality graduate or Hospitality diploma
- Extensive operational knowledge of hotel operations
- Experience: 3+ years in hospitality
- Good communication, interpersonal & time-management skills
- Location Flexible
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