Front Office Manager

18 hours ago

Kochi Lonavala Madikeri, India The Hosteller Hospitality Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job role: Front Desk Manager (FDM)

Duration: Full time

Department: Front Office

In short, however, the major responsibilities of the front office manager include reviewing the final draft of the night audit, a daily review of the financial accounting procedures at the front desk and other guest service areas during the previous 24-hour period and an analysis of operating results; operating and monitoring the reservation system; developing and operating an effective communication system with front office staff and other department directors; supervising daily registrations and checkouts; overseeing and developing employees; establishing in-house sales programs at the front desk; preparing budgets and cost-control systems; forecasting room sales; and maintaining business relationships with regular corporate and community leaders.

Job Responsibilities:

  • Ensure hassle free CI/CO, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc.
  • Inform the customers about hostel policies, local information, nearby things to do, etc.
  • Work with FDE/FDA to carry out smooth operations
  • Ensure highest standard of cleanliness in sync with the HK team
  • Resolve day to day guest requests & complaints
  • Record all financial transactions on a timely basis and as per companys prescribed SOPs (record expenses, invoices, etc.)
  • Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless absolutely required)

Requirements and Skills:

  • Educational background: Hospitality graduate or Hospitality diploma
  • Extensive operational knowledge of hotel operations
  • Experience: 3+ years in hospitality
  • Good communication, interpersonal & time-management skills
  • Location Flexible

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