Front Office Associate

Job Title: Front Office Associate Department: Front Office Reports To: Duty Manager Location: Lonavala Job Summary: The Front Office Associate is the face of the hotel, responsible for providing guests with a seamless check-in and check-out experience, addressing their needs, and ensuring a pleasant and welcoming atmosphere at the front desk. Key Responsibilities: Greet guests warmly and professionally upon arrival and departure Perform check-in and check-out procedures efficiently Handle guest queries, requests, and complaints with a solution-oriented approach Maintain up-to-date knowledge of room availability, rates, and promotions Process payments and maintain accurate records using the property management system (PMS) Coordinate with housekeeping and other departments to ensure room readiness Assist with luggage handling, concierge tasks, and special guest arrangements as needed Maintain a neat and organised front desk area Ensure compliance with all SOPS and service standards Maintain guest confidentiality and data security at all times Qualifications and Skills: Diploma/Degree in Hospitality or related field preferred Prior experience in a front office or guest service role is an advantage Proficiency in using PMS (e.g., Opera, IDS, Cloudbeds, etc.) Excellent communication and interpersonal skills Strong problem-solving abilities and a guest-first attitude Ability to work in shifts, including weekends and holidays Well-groomed and professional appearance Work Environment: Fast-paced hospitality environment Standing for extended periods Interactions with guests from diverse backgrounds