Front Office Executive

7 days ago

Lonavala North Goa South Goa, India The Hosteller Hospitality Full time

Job role: Front desk executive (FDE)

Duration: Full time

Department: Front Office

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

  • Welcome guests with a smiling face
  • Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc.
  • Inform the customers about hostel policies, local information, nearby things to do, etc.
  • Help guests to plan their itinerary
  • Work with FDM/FDA to carry out smooth operations
  • Ensure the highest standard of cleanliness in sync with the HK team
  • Resolve day-to-day guest requests & complaints
  • Record all financial transactions on a timely basis and as per companys prescribed SOPs (record expenses, invoices, etc.)
  • Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required)
  • Anticipate guest needs and build rapport with customers
  • Address customer complaints and escalate to Front Desk Manager when needed
  • Request guests for their feedback and review

Qualifications:

  • Educational background: Hospitality graduate or Hospitality diploma
  • 2+ Years of experience in the Hospitality industry
  • Good communication, interpersonal & time-management skills
  • Location Flexible

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