Front Office Executive

3 days ago


Goa, India Odespa wellness Full time

Job Title: Front Office Executive

Location: CASA DE MELLO – Goa

Company: Ridhira Group

Job Summary

Casa De Mello, a premium hospitality property under Ridhira Group, is seeking a courteous and customer-focused Front Office Executive to manage guest interactions and ensure a warm, seamless guest experience. The ideal candidate will be the first point of contact for guests, handling check-ins, check-outs, reservations, and guest queries with professionalism and efficiency.

Key Responsibilities

  • Welcome guests warmly and ensure a smooth check-in and check-out process
  • Handle room reservations, cancellations, and modifications accurately
  • Manage front desk operations and maintain guest records
  • Address guest inquiries, requests, and complaints promptly and professionally
  • Coordinate with housekeeping, F&B, and maintenance teams to ensure guest satisfaction
  • Handle billing, payments, and cash/credit transactions
  • Maintain front office reports, logs, and shift handovers
  • Ensure compliance with hotel policies, SOPs, and safety standards
  • Uphold brand standards and create a positive first impression of the property

Desired Candidate Profile

  • Education: Graduate/Diploma in Hotel Management or Hospitality (preferred)
  • Experience: 1–3 years of experience in front office operations (hotel/resort background preferred)
  • Excellent communication and interpersonal skills
  • Proficiency in PMS software and basic computer applications
  • Strong customer service orientation and problem-solving skills
  • Well-groomed, professional appearance and pleasant personality
  • Ability to work in shifts, including weekends and holidays

Key Skills & Competencies

  • Guest handling & service excellence
  • Front desk operations
  • Reservation management
  • Communication & coordination
  • Multitasking and attention to detail
  • Team collaboration

Job Type: Full-time

Pay: ₹200, ₹400,000.00 per year

Work Location: In person



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