Front Office

2 days ago

Yerwada Pune Maharashtra, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
**Key Responsibilities**:

- Welcome and check in guests in a courteous and efficient manner.
- Handle guest check-out professionally and accurately.
- Use **IDS software** to manage reservations, room assignments, guest profiles, and billing.
- Ensure a smooth and efficient operation at the front desk.
- Respond to guest inquiries, complaints, and feedback in a prompt and professional manner.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Manage walk-in guests and upsell rooms when necessary.
- Maintain front desk records, reports, and daily cashiering tasks.
- Assist with night audit procedures if assigned.
- Maintain a clean, organized, and professional reception area at all times.

**Qualifications & Skills**:

- Experience in a front office/reception role in the hospitality industry.
- **Hands-on experience with IDS is mandatory.**:

- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to multitask, prioritize, and handle guest concerns calmly and efficiently.
- Knowledge of front desk procedures and standard hotel practices.
- Willingness to work in shifts, including weekends and holidays.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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