Delhi- Elite Hme
5 days ago
- EliteNorth Zone-
Posted On
- 12 Nov 2025
--
End Date
- 30 Jan 2026
--
Required Experience
- 8 - 12 Years
Basic Section-
- New Job Title
- No. Of Openings
- 5- BAND
- Band 2- Grade
- Level 4- Designation
- Associate Manager- Campus/Non Campus
- Employment Type
- Requisition Type
- New- Employee Category
- TAT
- 60- Closing Date
- 30 Jan 2026- Organisational-
- Company
- Matrimony.Com- Business Unit
- MM-Elite- Department
- Elite- Sub Department
- Service- Country
- India- Region
- North Zone- State
- Delhi- City
- Delhi- Working Location
- Mathura Road- Industry
- Functional Area
- Role
- Skills-
- Skill- GOOD COMMUINCATION- Minimum Qualification
- No data available-
- Job Description- ** JOB DESCRIPTION**- **
Job Code**
- **
Elite Services**
- **
Band : 2**
- **
Level: 4**- **
Designation Title**
- **
Associate Manager**- **
Reporting to**
- **
State Head - Assisted Services**- **
Location**
- **
Delhi**- **
Key Responsibilities**Leading a team of 10 - 20 Relationship Managers
- Handling the escalations of the team
- Training the new joiners
- Maintaining the tracker
- Coordinating with State Head for client servicing standards
- Work closely with RM’s and maintain good rapport and help them with suitable profiles.
- Monitor and regularize the performance of Relationship Managers
- Help the Relationship Managers build a strong rapport with the clients
- Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing
mindset of the clients
Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories-
- **Skills & Competencies**-
- Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity
- Excellent Supervisory Skills
- Should be ready to take the Initiative
- Drive for results
- Persuasion Skills
- Excellent Interpersonal Skills
- Strong Business Acumen
- Relationship building and management.
- Being a good listener-
- **
Eligibility**- Graduate
- Must have completed 18 months of service with the Company
- Should have at least 5+ years of experience in a customer facing/service and/or Sales role
- No disciplinary action/ PDP in the last 6 months of service
- Not less than “C” or “Meets Expectation” performance rating in the recent appraisal cycle
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