Delhi- Elite HME

3 days ago

North Zone Mathura Road Delhi India Matrimony Full time ₹ 12,00,000 - ₹ 36,00,000 per year

JOB DESCRIPTION

Job Code

Elite Services

Band : 2

Level: 4

Designation Title

  Associate Manager

Reporting to

 State Head – Assisted Services

Location

 Delhi

Key Responsibilities

  • Leading a team of 10 – 20 Relationship Managers 
  • Handling the escalations of the team
  • Training the new joiners
  • Maintaining the tracker
  • Coordinating with State Head for client servicing standards
  • Work closely with RM's and maintain good rapport and help them with suitable profiles.
  • Monitor and regularize the performance of Relationship Managers
  • Help the Relationship Managers build a strong rapport with the clients
  • Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing 

mindset of the clients

  • Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories­­­

Skills & Competencies

  • Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity
  • Excellent Supervisory Skills
  • Should be ready to take the Initiative
  • Drive for results
  • Persuasion Skills
  • Excellent Interpersonal Skills
  • Strong Business Acumen
  • Relationship building and management.
  • Being a good listener

Eligibility

  • Graduate
  • Must have completed 18 months of service with the Company
  • Should have at least 5+ years of experience in a customer facing/service and/or Sales role
  • No disciplinary action/ PDP in the last 6 months of service
  • Not less than "C" or "Meets Expectation" performance rating in the recent appraisal cycle

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