Customer Service Representative

6 days ago

Hyderabad, India Mahaveer Soft Solutions Pvt Ltd Full time

Job description
Call Centre Representative
- We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
REQUIREMENT
- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with customer service/tele sales and call centers in relevant job roles with at least 3years experience.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command of the English language.
RESPONSIBILITIES
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
SKILLS REQUIRED
- Interpersonal Skills
- Cognitive Skills
- Communication & Voice And Accent Skills
- Technical skills

**Salary**: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Madhapur, Hyderabad - 500081, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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