Customer Service Representative

1 day ago

Hyderabad, India Anwarb Info Solutions Full time

Anwarb Info Solutions is seeking a motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service.

**Responsibilities**:

- Manage customer inquiries and complaints in a timely and professional manner
- Resolve customer issues and concerns with speed and accuracy
- Be proactive in identifying and addressing customer needs
- Maintain accurate records of customer interactions and transactions
- Collaborate with other teams to improve customer experience and satisfaction
- Stay up-to-date with product and service offerings to provide accurate information to customers

**Requirements**:

- High school diploma or equivalent
- 2+ years of experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to remain calm and professional in high-pressure situations
- Familiarity with customer service software and tools
- Ability to work flexible hours, including nights and weekends

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