Customer Service Representative

19 hours ago

Hyderabad, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

This is for a current requirement for people **fluent in English and Malayalam**.

It is a work from office requirement for an ecommerce process.

**Principal Duties & Responsibilities**:

- Work from office role
- Inbound voice process - English + Malayalam
- These call center representatives provide query assistance and product information in an efficient and professional manner.
- Provide knowledgeable answers to questions about the product
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements
- 6 days working

**Who all can apply?**
- Graduates + 2 years customer service experience must
- Fluent (written and spoken) in both English and Malayalam
- 24x7 shift (For Females, the last logout time would be 8:00 PM)
- Rotational Shifts & Offs
- People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, personal banker, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant can also apply

**Salary**: ₹18,700.00 - ₹20,700.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- fluent English (required)
- fluent Malayalam (required)

Work Location: On the road

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